NWSC-MD, Dr.Eng. Silver Mugisha has today shared results from its latest customer satisfaction survey, showing a score of 78%, slightly down from 80%.
To improve performance, NWSC emphasized the need for timely communication of service plans and strengthening of customer support through its digital platforms, call center, service branches, and field operations. A significant step in this direction is the establishment of a dedicated Customer Protection Unit. This new initiative aims to boost service quality, foster stakeholder trust, and eliminate corruption within NWSC operations.
To tackle issues like bribery, vandalism, and illegal water use, NWSC has introduced confidential hotlines: 0788-161568 and 0788-705891. Reports will be handled discreetly and investigated thoroughly.
Customers are urged to verify field staff by checking uniforms, IDs, or calling the NWSC toll-free numbers: 0800100977, 0800200977, or 0800300977. NWSC remains committed to delivering “Water for All” through excellent service and integrity.
